UTC is one of the efforts and initiatives of the Malaysian government to provide urban communities a centralised location for core government agencies, public amenities and services of private sectors. It is part of the National Blue Ocean Strategy (NBOS) which was introduced to improve the quality of services through strategic partnerships between government agencies and the private sector.
UTC comprises ten clusters of facilities and services, namely: common governmental services; health services; security services; education, training and employment services; financial services; business and entrepreneurial development services; utility services; youth development services; welfare and community development services; and non-governmental organization (NGO) services.
Core government agencies mostly available in all UTCs:
- Royal Malaysian Police
- Klinik 1Malaysia
- Kedai Rakyat 1Malaysia
- Kedai Kain 1Malaysia
- Companies Commission of Malaysia (CCM)
- Ministry of Human Resources
- Suruhanjaya Pengangkutan Awam Darat (SPAD)
- Malaysian Road Transport Department (JPJ)
- Jabatan Imigresen Malaysia
- Lembaga Hasil Dalam Negeri (LHDN)
- ePerolehan
- Kumpulan Wang Simpanan Pekerja (KWSP)
- Pos Malaysia
- Bank Simpanan Nasional
- Tabung Ekonomi Kumpulan Usaha Niaga (TEKUN)
- Federal Agricultural Marketing Authority (FAMA)
- Amanah Ikhtiar Malaysia (AIM)
- SME Bank
- Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN)
- Indah Water Konsortium (IWK)
- Agrobank
- Tenaga Nasional
- Perbadanan Usahawan Nasional Berhad (PUNB)
- Majlis Amanah Rakyat (MARA)
- Telekom Malaysia (TM)
- Ministry of Woman, Family and Community
- Ministry of Youth and Sports
- 1M4U
- Tabung Haji
- Biro Pengaduan Awam (BPA)
- Ministry of International Trade and Industry (MITI)